Facility Procedures

for MINES Network Facilities

*Publication is a PDF Download

MINES Facility Handbook

Below is the handbook that will explain MINES Processes and procedures for facilities as well as definitions and explanations of our network. This handbook may not include all processes and procedures or new updates. Please check with MINES Provider Relations Department or MINES clinical case management team for questions.

Please note that you cannot join our network through the Provider portal. You must contact Provider Relations to start the process.

Download the MINES Facility Handbook HERE.*

MINES Facility Utilization Review Criteria

Below is the utilization review criteria handbook. Please check with the MINES utilization case management team if you have questions by emailing either the case manager you are working with or Provider Relations.

Download the MINES Utilization Review Criteria Guide HERE.*

Facility Resources & Forms

Below are the different forms you may need as a facility:

Information & Contact

MINES is looking for feedback from our Providers. Click here to take the survey
To view quick reference videos for many processes as a MINES provider, check out our Provider 101 series for helpful tips.
Applied but never accessed our Provider Portal? Having trouble logging in above? Send us an email and we’ll send you your account information!

Notice Of Privacy Practices

Privacy Practices in compliance with the Health Insurance Portability and Accountability Act [HIPAA] must be made available to each client.

IMPORTANT INFORMATION ABOUT CLAIMS:

Please submit all insurance-related billing to MINES at:

MINES and Associates Claims
P.O. Box 270669
Littleton, CO 80127

Other contact methods:

Toll-free: 800-873-7138 x4051
Claims line: 303-832-1068 x4051
Fax: 303-832-9701

To check benefits, eligibility, or exclusions, please check the client’s insurance card.